Welcome to lesson 3 of our our ‘Essentials for your Quicket Event’ course. At the end of this 5-part course you’ll be sure that you haven’t missed a crucial step and aren’t caught with unexpected challenges on the day of or after your event.
No matter how well you plan, there are always unexpected hurdles to face in the lead up to your event. This lesson covers some of the main stress points for event organisers, and shows you how to resolve these should you encounter them.
When ticket sales stop (or you need them to)
Have your ticket sales stopped when you have not intended them to? There are a few reasons why that may have happened. Or do you want to stop all ticket sales? This is quick and easy to do - we’ll show you how.
Select the option that applies to you:
My event page shows ‘Sold out’ next to my ticket typessales
My event page shows ‘Booked out’ next to my ticket types
My event page shows ‘N/A’ next to my ticket types
I want to stop all ticket sales for my event
Changes to your event details?
Do you have a date change? Venue change? Need to update the lineup on your Quicket event page? Need to cancel? You can edit all your event information even once your event is live, right from your dashboard.
Click below to find out how to make changes to your event:
How to edit or change event details
How to change the dates or times of your event
How to edit or change event tickets (and check the start and end date and time for ticket sales)
How to cancel your event
Always tell the people
If there are any major changes to your event (for example time, date, location, a cancelled speaker or artist, etc.) make sure you communicate this everywhere: not only on social posts, but also send an email and reminders if needed, etc.
Check our course on ‘Marketing your Quicket Event' for details of how to easily stay in touch with your guests.
For very important notes, you can use Quicket’s alert message feature in addition to contacting your guests. This will display a custom alert message on your event page above the ticket sales section shown before a person has selected their tickets. To set one, simply do the following:
- Log into your Quicket account.
- Under ‘My Events’ in the menu, select ‘Manage Events’.
- Select ‘Manage event’ next to the event you’re focusing on to access the event dashboard.
- From the menu, select ‘Event Page’, then from the drop-down menu that appears, select ‘Event settings’.
- Scroll down and add your message in the ‘Alert message’ field.
- Click ‘Save event settings’
Ready for event day?
That should cover the most frequent unexpected changes and how to manage these, ensuring that your guests are informed and well looked-after! Next, we cover those things that need to happen on event day that are often thought of too late.
Ready for the next lesson of our Quicket Event Essentials Course? Click here.
Nina is the Marketing Manager for Quicket and is passionate about growing a community of event organisers into one that is empowered to create incredible experiences. An event organiser herself, she’s also worked across brand marketing, social media, and in the non-profit world. She’s a burner (AfrikaBurn) at heart, an avid baker, loves a good hug, and cooking dinner for friends over a glass of good wine.